Traditional high quality customer service when you need IT most. We take ownership of each and every IT issue that comes our way, and we take great pride in providing solutions not fixes.
Our UK based IT Support team is on hand to provide your team with the solutions required to get them back up and running as soon as possible.
We don’t believe automated call queuing systems provide a great Customer Service Experience so, every time you call us, you’ll get straight through to a member of the team. We have partnerships with many clients who have been with us for as long as 25 years due to our high quality, fast, friendly, and reliable customer service.
We offer both remote and onsite solutions to provide complete support for your business.
You and your team will have access to our engineers straight away, with the majority of issues being resolved remotely within minutes, so you can continue doing what you do best. However, if the problem needs closer attention, we will arrange a visit to your premises to get you back up and running.
Remote IT support refers to the assistance provided by IT professionals to your team from a remote location. We use remote desktop software to diagnose and resolve technical issues without the need for physical presence.
On-site IT support refers to the assistance provided by our IT engineers at the location where there are technical issues. Our team will visit your location and resolve the issue on-site. This is the case when a remote solution cannot be found.
We offer a range of IT support services, including helpdesk support, network management, server management, cloud services, cybersecurity, data backup and recovery, software and hardware installation and upgrades, and IT consulting services.
IT support can resolve a wide range of technical issues such as computer crashes, slow performance, network connectivity problems, virus or malware attacks, software installation, and hardware issues. We are puzzle obsessives at BCT and we strive to find a solution to all your issues.
Our pricing model for IT support services is based on the scope of work and the level of support required. We offer flexible pricing options, including fixed-fee, hourly, and project-based pricing.